Enrollment Coach

The Enrollment Coach will have primary responsibility for advising accepted students through the point of initial registration.  Additionally, this position will provide outreach and advising to our stopped-out students to reconnect them to Riverland and their Academic Advisor. The position will reach out to accepted/not registered and stopped-out students through a variety of communication modalities to assist with the steps to registration, including providing program information, assisting with career advising, providing course placement information, assisting with online orientation, making academic advising appointments, and providing information on financial aid and scholarships. They will also develop, coordinate, and implement Welcome Sessions to help students transition to college and start strong.

The position will assist with all general functions related to Advising and will work collaboratively with other departments within Student Affairs to ensure seamless delivery of services and excellent customer service.

Salary Range:

$52,806.00 - $76,650.00

Minimum Qualifications

• Minimum three (3) years of related work experience -OR- associate degree plus two (2) years of related work experience -OR- an equivalent combination of education and experience.  An associate degree could be substituted for 6 months of experience, a bachelor’s degree is 12 months, and a master’s degree is 18 months within any of the following disciplines:  social sciences, psychology, or related.

• Ability to work effectively with students from diverse and traditionally underserved backgrounds with varied needs.

• Computer software applications and systems sufficient to manage and query data and create business correspondence, reports, and training presentations.

• Effective written communication and public speaking skills, sufficient to present information clearly and actionable to large groups.

• Human relations/customer service sufficient to actively listen to and understand students’ needs, provide accurate information and appropriate alternatives, meet quality-of-service needs, and evaluate student satisfaction.

• Effective organizational and time management skills

Preferred Qualification 

• Master’s Degree in higher education, social sciences, psychology, or related field -OR- bachelor’s degree plus two (2) years of related experience

• Two (2) or more years of experience working in Student Affairs in Higher Education.  Previous Minnesota State experience related to Student Affairs.

• Knowledge of college policies and procedures, programs and curriculum, services and resources for admissions, financial aid, records and registration, and student life to assist applicants and students in making sound education and career decisions.

• Experience in working with student record systems, project management, and specialty software such as ISRS, Workday, Degree Audit, Perceptive Content, SharePoint.

• Bilingual/multilingual fluent in Spanish, Somali, Karen, Anuak, Nuer, or other languages that reflect our student body, workforce, and communities.

• Demonstrated experience working with multicultural and underserved populations.

Other Requirements

A complete online application will include a letter of interest and resume/curriculum vitae.  Please note that the search committee will not review incomplete applications.

This position requires completing employment references and a driver’s license background check.

Work Shift (Hours / Days of work)

8:00 to 4:30 / Monday through Friday

Telework (Yes/No)

No

About

Riverland Community College is dedicated to fostering an environment where employees, students, and the region thrive. Guided by our vision, mission, and values, we provide excellent opportunities for every student to reach their academic and career goals. Our values focus on cultivating student growth through service, collaboration, innovation, and respect. We offer a supportive and innovative culture that values individual and team contributions and is committed to diversity and inclusion.

Diversity and Inclusion: We are dedicated to continually developing a workforce that mirrors the diversity of our students and communities. We recognize the strength in varied experiences and perspectives, enhancing our ability to serve the people of our region effectively.

Hispanic-Serving Institution (HSI) Commitment: Riverland is an emerging Hispanic-Serving Institution. We welcome candidates who understand HSIs and the Latinx student experience, further enriching our inclusive community.

Student-Centered Education: With small class sizes, personalized instruction, and hands-on learning. Riverland offers student-centered education that empowers individuals to succeed. Our diverse range of credit and non-credit courses caters to various learning modalities.

Program Offerings: With campuses in Albert Lea, Austin, and Owatonna, Riverland offers associate degrees in over 90 career options, as well as liberal arts and sciences, and customized training, ensuring comprehensive educational opportunities for all.

Community and Quality of Life: Located in southern Minnesota, our region boasts excellent public and parochial education systems, diverse recreational activities for all seasons, and upscale communities, enriching personal and professional lives.

Join Riverland Community College, where dedication to employees, students, and the region drives excellence in education and service.

To learn more about Riverland or Minnesota State, visit www.riverland.edu or www.minnstate.edu.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.